Return and Compensation policies
You have the right to return the products you purchased without providing any explanations for the reason, within 15 days starting from the day you received your order. In this case you will be charged with the cost of the shipment. The products can be returned only if they are in the same condition as received without having been unsealed or with their packaging been damaged or with the security card being removed. You must also return the receipt along with the proper documentation you received and the packaging as well. If these criteria are satisfied you will receive a refund within 30 days counting from the day we will receive the returned products. However, special designs created upon request cannot be returned.
In case of a return, you must contact us before you send the items back with an email at desk@SilverBrand.gr in which you must mention the code of order or by calling +30 2109734641 Monday to Friday 10.00- 16.00. Items have to be sent to the company’s head office.
2 Pamisou St. , Agios Dimitrios
Postal code 17343, Greece
In order to avoid any inconveniences you are advised to check carefully the condition of products the moment you receive them to see if the package is torn or the item(s) is/are damaged.
In case you return any products the refund you are entitled to is equal to the price of the items returned and does not include the costs of transfer, or bank charges.
Claims and Objections
Should any problem arise during your transaction with SilverBrand.gr to arrange it, please contact us with an email at desk@SilverBrand.gr or by calling +30 2109734641 Monday to Friday 10.00- 16.00.
Exceptions to the right of withdrawal
You cannot have the right to withdraw from the commercial contract in any case, if the items ordered were constructed or customized upon request and for special orders. In addition, you cannot return orders with 4 or more items of the same code and you will not be entitled to a refund as well.
Returns of faulty products
Our e-shop pays great attention to the quality of products. All of the products available in our site are covered by a full guarantee granted by SilverBrand.gr. In the extremely rare case of faulty products, please return it without delay and remember to include the necessary documents (receipt or invoice). SilverBrand.gr will attempt to replace it or if the item is out of stock we will contact you to ask if we can replace it with something else. Otherwise you will receive a full refund which will include the shipment costs.